FAQs

The Fan App

 
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How do I receive my ticket(s)?

If you don’t have the App already installed, you will receive an SMS invite to the same mobile number you entered when buying tickets.

Follow the App download link in the SMS message. Install the App and register with your name and mobile number. Your tickets are then delivered into your App.

Alternatively, just download the App from the relevant store.

If you have any queries please contact the team directly at info@tixserve.com or on Twitter.


How do I view multiple tickets?

The tickets are stacked, to view- swipe up and down.

 
 

I have received my tickets and logged out of the App. When I log back into the App my tickets are not showing. What can I do?

You must log into the App using the same name that you used in your first registration. If you log in with a different name you will have no tickets. 


I am buying tickets for friends also. Why are all the tickets in my own name?

Every ticket you buy will have your name on it and will be delivered into your App. If the transfer option has been enabled for the event, you can send tickets instantly to someone who has the App. The name will change accordingly.


Can I transfer a ticket from my App?

Yes. If the transfer option has been enabled for the event, you can send tickets instantly to anyone who has the App. See the ‘How do I transfer a ticket?’ option from the App menu.

Note: Some high profile events may not allow instant App-to-App transfers.


I have a ticket for a friend in my App. They are delayed, can I go into the venue without them?

Yes. If the transfer option has been enabled for the event, you can send tickets instantly to someone who has the App and enter separately.


What do I need to bring to the venue?

  • Mobile phone with the Tixserve App installed.

  • ID (in case you are selected for a random security check).


My ticket has warned me that I have been selected for an ID check. What’s this?

For security purposes, a number of ticket holders may be selected for a random security check at the venue. Bring personal identification with you in case you get selected.


Why is there no entry code on the ticket?

The entry code is hidden for security purposes. At a secret time the entry code will appear automatically. Your ticket can now be scanned for entry.


Can I use a screen shot to get in?

No, when the entry code is displayed it acts in a certain manner. A screenshot will not capture this.


I have no WIFI or phone connectivity at the venue. Will the entry code activate to allow entry?

This can happen when thousands of other fans are hogging the local network. You may have even forgot to pay your bill or did not top up your smartphone. At Tixserve this is not a problem as the ticket will still work off line.

The App will recognise you have no connectivity and will give you instructions on what you need to do. Follow the instructions to activate your ticket.


My battery is running low. I am afraid my phone will power off before my ticket is scanned at the entrance. What can I do?

Ask a member of staff at the venue entrance and they will be able to confirm your ticket details.

Alternatively, if the transfer option has been enabled for the event, you can transfer your  ticket to someone who has the App and enter together.


I bought a new phone. How do I get the App back with my tickets?

Download the App again on your new phone and enter the same name and mobile number you used initially.


I have changed my mobile number. What do I need to do?

  • Log out of the App

  • Put in your new SIM card

  • Log back into the App


I accidentally deleted the App from my device. How do I get my tickets back?

Download the App again on the same phone and provide your registered name and mobile number.

For more information, contact the team directly at info@tixserve.com.