FAQs

Client

 
background-frequently-asked-questions.jpg
 
 

What are the immediate advantages of using the Tixserve digital ticket fulfilment platform for an event?

Security

A Tixserve digital ticket cannot be lost, stolen or copied. Tixserve security prevents potential ticket abuse from impacting events while protecting the customers.

All tickets are named, meaning that it is easy to check who is attending the event at any time.

Depending on the type of event, high profile or low profile, security features can be set on tickets relevant to that event.

New Revenue Streams

A ticket isn’t just a ‘ticket’ at Tixserve.

Tixserve digital tickets offer new e-commerce opportunities through the digital landscape in the ticket with a revenue share. Add coupons, sponsorships  and advertising to reap the rewards.

Reduce Costs

With Tixserve there is no need to print paper tickets or to dispatch them by post or courier, reducing costs for all.

Fan Engagement

The Tixserve platform offers clients the ability to communicate with their customers through push notifications before, during and after the event.


What level of client support does Tixserve offer?

Tixserve client support is available during business hours Monday to Friday. During particular events, 24/7 support is also available.


How much does it cost?

There are numerous pricing plans to suit all requirements. These include pay as you go and volume bundles.

For more information, contact the team directly at info@tixserve.com.


Where is client data stored?

Tixserve is fully GDPR compliant and stores data in any preferred geographical location and complies with location specific legislation and client preferences.


Does Tixserve supply staff training?

Person-to-person system orientation is available to help clients familiarise themselves with the technology. Phone and email support is also provided. Tixserve bases the system orientation around client needs and flexibility.


Do Tixserve sell tickets?

No. Tixserve specialise in the ‘last mile’ of digital ticket delivery. The Tixserve solution is the new industry standard for secure digital ticket fulfilment.


Can I use Tixserve without using a ticket selling platform?

Yes. Tixserve has a built in file based module that enables easy digital ticket delivery to customer’s smartphones. For more information about this unique feature please contact us.


I want to use the Tixserve platform with my existing ticket selling platform. What can I do?

Tixserve have a number of integrations into key ticket selling platforms both in Ireland and the UK. Tixserve also offer a friction less API connection that can be leveraged by any existing ticket selling platform or event web store.

For more information, contact the team directly at info@tixserve.com.


How can I regulate ticket exchange?

The Tixserve system offers full control over peer-to-peer transfers. Clients can track and trace the history of transfers on every ticket. Ticket transfers can be enabled or disabled at any time for any event.


How is ticket consumption managed at the venue?

A Tixserve powered digital ticket works with existing venue infrastructure including main stream handheld scanners and automatic turn styles used at major stadiums. Tixserve can also provide a venue app for ticket consumption.


Are the Tixserve digital ticketing technology solutions protected?

Yes. Tixserve has gone through a rigorous patent process to cover world territories including Europe and USA, the technology is currently Patent Pending.

For more information, contact the team directly at info@tixserve.com.