Hear what users of Tixserve technology have to say about their experience


twenty one pilots tour with hmv

We caught up with the security staff at the Twenty One Pilots, Birmingham meet and greet. Here are some of their thoughts about Tixserve technology.


Its all about the fans! During our time working with hmv and Twenty One Pilots, the strong fan base that follows the band around the world became obvious. The band's growth was built on loyalty and involving the people who support them as much as possible. We constructed a short video that shows the super fans as they share their thoughts on Tixserve.


During the planning stages of the Twenty One Pilots meet and greets, Tixserve had a ticket give away for two lucky fans!

We ran a competition on our Twitter account which did extremely well. With over 10.5 k views, 600 retweets, 400 favorites it was clear the excitement that surrounded the UK meet and greets for this high profile band.

The high profile status of these 100% digital events meant that all tickets sold out within minutes. A few days later we were advised by loyal fans, that people were trying to sell some tickets for 1000% of the original ticket value.

Thankfully due to our security feature of no entry code being displayed on the digital ticket until a secret time on the morning of the event and all tickets being named, fans were reluctant to buy these tickets.

Tixserve took further action and disabled the App to App ticket transfer function and sent out a targeted push notification warning to ticket holders that were trying to sell tickets. This action resulted in zero tickets being sold on the secondary markets.

On the day of the events, the security staff were able to quickly validate the tickets on each ticket holders smartphone by using the exclusive Tixserve security Door Code feature. This meant no hand held scanners were needed on the day for ticket redemption.

Watch the video below to find out more about this very unique Tixserve ticket validation feature.

The 5 UK meet and greet events were a success and it was clear that event staff, our client and fans loved using Tixserve technology.