This cookie policy (“Policy”) describes what cookies are and how and they’re being used by the tixserve.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Tixserve Ltd (doing business as “Tixserve”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. You should read this Policy so you can understand the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. You can access our website Privacy Policy here.
What are cookies?
Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).
Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting the Website and Services.
Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the Website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.
What type of cookies do we use?
Name: PHPSESSID / JSESSIONID
Provider: Tixserve
Purpose: Maintains your active session and login status.
Expiry: Session
Type: Necessary
Name: _ga
Provider: Google Analytics
Purpose: Distinguishes unique users for website traffic stats.
Expiry: 2 Years
Type: Analytical
Names: _gid
Provider: Google Analytics
Purpose: Distinguishes users for daily site usage tracking.
Expiry: 24 Hours
Type: Analytical
Name: _fbp
Provider: Meta (Facebook)
Purpose: Tracks visits to measure ad effectiveness and retargeting.
Expiry: 3 Months
Purpose: Marketing
Name: cookie_consent
Provider: Tixserve
Purpose: Remembers your preferences for this cookie banner.
Expiry: 1 Year
Purpose: Necessary
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
Analytical cookies
These cookies enable us and third party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.
Social media cookies
Third party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit or use the Website and Services, or share content, by using a tagging mechanism provided by those social networks.
These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks’ privacy policies. We will not collect or share any personally identifiable information from the user.
Do we use web beacons or tracking pixels?
Our emails may contain a “web beacon” (or “tracking pixel”) to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.
We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them.
The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.
What are your cookie options?
You have the right to decide whether to accept or reject non-essential cookies.
- Cookie Consent Manager: Upon your first visit, you will be presented with a cookie banner that allows you to "Accept All," "Reject All," or "Manage Preferences." You can adjust these settings at any time by clicking the floating icon located at the left side of the website.
- Browser Controls: You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies through your browser, you may still use our website, though your access to some functionality and areas may be restricted.
- Withdrawal of Consent: Withdrawing your consent is as easy as giving it. You may revisit your choices via our Consent Manager at any time. Any processing performed prior to your withdrawal remains lawful.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your acceptance of the Policy terms.
Acceptance of this policy
By using our website, you acknowledge that you have read this Policy. However, your use of the website does not automatically constitute consent to non-essential cookies (such as Analytical or Social Media cookies).
We will only deploy non-essential cookies if you provide explicit, affirmative consent via our cookie banner. Strictly Necessary cookies do not require your consent as they are essential for the technical operation of the Services. If you do not agree to the use of any cookies, you may adjust your preferences or cease using the website.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy or the use of cookies, we encourage you to contact us at: hello@tixserve.com
This document was last updated on 26-01-26