Frequently Asked →
FAQs
Moving to digital ticketing with Tixserve takes just a few weeks to set up and rollout. There is little training or expertise required and fans love the simplicity of the app. Learn more about moving to digital ticketing here.
Tixserve supplies one-to-one training and assistance during your entire digital transformation journey. We continue to closely support you during the rollout and beyond.
Tixserve supplies a commercial model structure suitable to every client's business needs and requirements based on technologies and services.
Tixserve is integrated with mainstream ticket-selling platforms. You may be pleased to hear we are already integrated with your ticket-selling platform.
Yes, Tixserve prevents potential ticket abuse from impacting large-scale live events and their customers through patented technology.
No, Tixserve has patented security features that deters ticket duplication and screenshots.
Tixserve's digital tickets are more secure than paper tickets. This is because event organisers now have a clear insight of every ticket's lifecycle and activity, giving them more transparency.
Enabling event organisers to know every attendee at their venue means that Tixserve's digital tickets are assisting with making live events safer.
Sponsors, clubs, visiting teams and any other stakeholders who distribute ticket allocations to fans can reap all the benefits of Tixserve's digital ticketing solution.
Yes, Tixserve offers an easy way of distributing tickets without an integration. This method can also be used before Tixserve integrates with the ticket-selling platform.
Tixserve is focused on the 'last mile' of ticketing. We integrate with your ticket-selling platform to streamline ticket fulfilment / delivery and reduce costs.
Tixserve distributes all types of event tickets, including season tickets, hospitality tickets, VIP tickets and car parking passes.
Ticket holder data is collected through individual app registration.
Ticket holder data is collected to:
- Make live events safer
- Allow event organisers to know their customers
- Hinder ticket fraud
- Enhance the live experience for fans
- Allow event organisers to grow addressable audiences and make better business decisions.
Yes, Tixserve's digital tickets allow event organisers to upsell, cross-sell, advertise and promote any products, services and upcoming events - transforming ticketing from a cost centre into an active profit centre.
Tixserve's digital tickets become a new direct and dynamic marketing channel for event organisers. Marketers can design the dynamic ticket canvas with marketing-related content to grow addressable audiences.
Tixserve digital tickets are fully dynamic, allowing any event-related or exclusive content to be added and updated to engage fans before, during and after event day.
After fans buy their tickets, they will be asked to download the Tixserve-powered white label ticketing app from the App Store or Google Play. Once fans have registered their app account, their ticket(s) will appear.
Tixserve digital ticketing is a new secure, easy and engaging way for fans to receive and transfer their tickets and enter the event.
The benefits of Tixserve's digital event tickets are:
1) event organisers know their customers
2) the digital tickets are sustainable
3) the ticket fulfilment solution maximises ticket efficiency
4) fans and sponsors love it
5) it generates new revenues and financial savings for event organisers
Tixserve integrates with the ticket-selling platform and instantly delivers the digital tickets directly to customers' digital ticketing app.
Tixserve works with anyone who sells tickets in the live events industry. This includes (but is not limited to) rights holders, ticket-sellers, event organisers, promoters, commercial directors, artists and more.
Tixserve's digital ticket solution eliminates traditional ticket distribution costs such as staff workload, printing, packaging, postal services and single-use ticketing inventory.
Tixserve is proudly a sustainable technology. Not only is it paperless, but the platform uses efficient and proven technologies that are relatively environmentally friendly.