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Discovery & Strategy
We will run a project kick-off workshop session to discuss your company requirements and goals. We will explore your needs and frustrations and advise where and how our product will benefit you most. We will also dedicate time to discuss your brand guidelines and colour requirements for the design of your branded tickets app.
Following the workshop, you’ll supply us with all your assets and guidelines for the app design. After 3 days from receiving your assets, we’ll deliver a prototype of your branded app, getting your input and collaboration. Once any amendments have been made, and following design sign-off, we will then build your app within 1 week.
Once your branded app and portal are ready, we’ll run one-to-two interactive training sessions to handover and train you on the practical use of your product and to ensure that all stakeholders and staff are aligned. You’ll then have the week to test out and familiarise yourself and your team with your new digital ticketing delivery solution.
We’ll guide you through the implementation process and offer suggested campaign strategies to educate your ticket holders. We’ll also provide you with engaging guides for your stakeholders, stewards and ticket holders so that everyone has a clear understanding of how to use the solution before your launch.
Once you’re ready to launch, your app will be live on the app stores and ready for use for your next event. We’ll be here to guide you through the entire process - from fulfilling your digital tickets, to your first digital event, and beyond. There are various ways of when and how you can launch your new digital ticket fulfilment solution. The flexibility of the solution means you can go live at any time, even mid-season. Some clients have even introduced it to their premium experience guests ahead of their 100% rollout.
We’re focused on building strong business relationships with our clients. We’ll continue to support you every step of the way to ensure continued success with your digital transformation. We run weekly and bi-weekly check-ins (depending on what suits you) to discuss any of your queries; to update you on our ongoing product enhancements; and to provide you with ongoing support.